Refund and return policy

The following conditions apply to the returns policy

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancelling, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs (if products are delivered free of charge).

Only the costs for the return from your home to the web shop are for your own account. These costs are approximately 7.25 per package. Please consult the website of your carrier for the exact rates. If you exercise your right of withdrawal, the product shall be returned to firstelementsstore with all delivered accessories and – if reasonably possible – in the original condition and packaging.

To exercise this right, please contact us at We will then refund the order amount due within 14 days of notification of your return, provided that the product has already been received in good order.

A brief summary of the right of withdrawal

  • Does the right of withdrawal apply? Yes, on all our products available through
  • How can the customer exercise his right of withdrawal? After contacting
  • When does the right of withdrawal expire? If the product is incomplete or defective, the right of withdrawal expires.
  • Refund: The full order amount will be refunded within 14 days after notification of return (after receipt of the product).
  • Does the customer have to pay return costs? Yes, costs depend on the carrier or in consultation with another arrangement can be agreed upon.

You can download the withdrawal form here and fill it in digitally: Right of Withdrawel form

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