{"id":11169,"date":"2021-09-08T12:05:35","date_gmt":"2021-09-08T10:05:35","guid":{"rendered":"https:\/\/www.firstelementsstore.com\/?page_id=11169"},"modified":"2023-08-02T16:27:41","modified_gmt":"2023-08-02T14:27:41","slug":"terugbetaling-retourbeleid","status":"publish","type":"page","link":"https:\/\/www.firstelementsstore.com\/en\/terugbetaling-retourbeleid\/","title":{"rendered":"Refund and return policy"},"content":{"rendered":"<section class=\"kc-elm kc-css-491782 kc_row\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-730121 kc_col-sm-12 kc_column kc_col-sm-12\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-502613 kc_text_block\"><\/p>\n<style type=\"text\/css\">@media only screen and (min-width: 1000px) and (max-width: 5000px){body.kc-css-system .kc-css-888241{width: 43.94%;}body.kc-css-system .kc-css-2463344{width: 11.87%;}body.kc-css-system .kc-css-3378010{width: 44.16%;}body.kc-css-system .kc-css-3332559{width: 50%;}body.kc-css-system .kc-css-1044754{width: 50%;}}<\/style>\n<section class=\"kc-elm kc-css-258865 kc_row\">\n<div class=\"kc-row-container kc-container\">\n<div class=\"kc-wrap-columns\">\n<div class=\"kc-elm kc-css-888241 kc_col-sm-5 kc_column kc_col-sm-5\">\n<div class=\"kc-col-container\">\n<div class=\"kc-elm kc-css-1231957 kc_text_block\">\n<h3>The following conditions apply to the return policy:<\/h3>\n<\/div>\n<div class=\"kc-elm kc-css-1710739\" style=\"height: 20px; clear: both; width:100%;\"><\/div>\n<div class=\"kc-elm kc-css-2465433\" style=\"height: 20px; clear: both; width:100%;\"><\/div>\n<div class=\"kc-elm kc-css-211833 kc_text_block\">\n<p>**You may cancel your order up to 30 days after receipt without giving any reason. You have another 14 days after cancellation to return your product. For orders above \u20ac29,95 you will be credited the full order amount including shipping costs within 14 days and you may return the products to us free of charge. For orders under \u20ac29.95, you will be credited the full order amount including shipping costs within 14 days. However, you must pay the cost of the return yourself.<\/p>\n<\/div>\n<div class=\"kc-elm kc-css-772962 kc_text_block\">\n<p>To exercise this right, please contact us at support@firstelementsstore.com, or call +31 (0)40 222 0492. For orders above \u20ac29,95 we will send you a shipping label with which you can return the shipment to us. For orders under \u20ac29,95 you are responsible for the cost of returning the shipment. In consultation we can help you obtain a shipping label. You may also take care of this yourself. We will then ensure that the order amount due is refunded within 14 days after revocation.<\/p>\n<\/p>\n<\/div>\n<div class=\"kc-elm kc-css-3707217 kc_text_block\">\n<p>The order amount will be credited if the product is returned to Firstelemensstore or if conclusive proof of complete return can be presented.<\/p>\n<\/div>\n<div class=\"kc-elm kc-css-3307061 kc_text_block\">\n<p>Please note; the right of withdrawal applies to consumer purchases, not business purchases. If, as a business customer, you would like to exchange a product or still want to return a product, we will be happy to look at the options together. Generally, our return policy as written above will also apply to business purchases.<\/p>\n<\/p>\n<\/div>\n<div class=\"kc-elm kc-css-3823889\" style=\"height: 20px; clear: both; width:100%;\"><\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-2463344 kc_col-sm-1 kc_column kc_col-sm-1\">\n<div class=\"kc-col-container\"><\/div>\n<\/div>\n<div class=\"kc-elm kc-css-3378010 kc_col-sm-5 kc_column kc_col-sm-5\">\n<div class=\"kc-col-container\">\n<div class=\"kc-elm kc-css-1652861 kc_text_block\">\n<h3>Special conditions:<\/h3>\n<\/div>\n<div class=\"kc-elm kc-css-1359705\" style=\"height: 20px; clear: both; width:100%;\"><\/div>\n<div class=\"kc-elm kc-css-2146244\" style=\"height: 20px; clear: both; width:100%;\"><\/div>\n<div class=\"kc-elm kc-css-675600 kc_text_block\">\n<p>1. If you have ordered multiple products and want to use the right of withdrawal on only one of the products ordered. You will only be credited for the cost of the returned product. The shipping costs will then continue to apply to the remaining products ordered.<\/p>\n<\/div>\n<div class=\"kc-elm kc-css-4263630\" style=\"height: 20px; clear: both; width:100%;\"><\/div>\n<div class=\"kc-elm kc-css-4258492 kc_text_block\">\n<div>2. When you have ordered multiple products and thus meet the conditions of free shipping. If in the case of withdrawal with the new order total you fall below the limit of the conditions of free shipping we can still charge you the shipping costs of your order. The conditions of free shipping are announced at: https:\/\/www.firstelementsstore.com\/en\/levertijden-verzendkosten\/<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-1744788\" style=\"height: 20px; clear: both; width:100%;\"><\/div>\n<div class=\"kc-elm kc-css-2480021 kc_text_block\">\n<div>3. From the moment you or a third person designated by you take delivery of the order, you are responsible for the product. When you return a product, you are responsible for the product until the moment FE\/AH takes receipt of the product. We therefore recommend that you send your return insured to FE\/AH.<\/div>\n<div><\/div>\n<\/div>\n<div class=\"kc-elm kc-css-3842094 kc_text_block\">\n<p>4. If an order is not picked up by you at a shipper&#8217;s pickup point, you may be charged a return fee. You may also be charged a return fee if you refuse an order at the door.<\/p>\n<\/div>\n<div class=\"kc-elm kc-css-874757\" style=\"height: 10px; clear: both; width:100%;\"><\/div>\n<div class=\"kc-elm kc-css-1047171 kc_text_block\">\n<p class=\"MsoNormal\">Our terms and conditions apply to all products in our online store.<\/p>\n<p class=\"MsoNormal\">You can download and digitally fill out the withdrawal form here:<span style=\"font-style: inherit;\">&nbsp;<\/span><u style=\"font-style: inherit;\"><a href=\"https:\/\/www.firstelementsstore.com\/wp-content\/uploads\/2021\/10\/Formulier-voor-herroeping_invul-form-1.pdf\">herroepingsrecht formulier<\/a><\/u><\/p>\n<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"kc-elm kc-css-4246028 kc_row\">\n<div class=\"kc-row-container kc-container\">\n<div class=\"kc-wrap-columns\">\n<div class=\"kc-elm kc-css-1916922 kc_col-sm-12 kc_column kc_col-sm-12\">\n<div class=\"kc-col-container\">\n<div class=\"kc-elm kc-css-3435484 divider_line\">\n<div class=\"divider_inner divider_line1\">\n\t\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"kc-elm kc-css-2028596 kc_row\">\n<div class=\"kc-row-container kc-container\">\n<div class=\"kc-wrap-columns\">\n<div class=\"kc-elm kc-css-3332559 kc_col-sm-6 kc_column kc_col-sm-6\">\n<div class=\"kc-col-container\">\n<div class=\"kc-elm kc-css-2498734 kc_text_block\">\n<h3 style=\"text-align: center;\">Want to know more about Alcochem?<\/h3>\n<p style=\"text-align: center;\">View the Alcochem website <a href=\"https:\/\/www.alcochemhygiene.com\/\"><strong>hier<\/strong><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.alcochemhygiene.com\/\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.firstelementsstore.com\/wp-content\/uploads\/2021\/10\/Alcochem-Hygiene-logo_BW_250x92.jpg\" alt=\"Alcochem Hygiene\"><\/a><a href=\"https:\/\/www.aetaire.com\/\"><br \/><\/a><\/p>\n<\/div>\n<div class=\"kc-elm kc-css-3054565\" style=\"height: 20px; clear: both; width:100%;\"><\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-1044754 kc_col-sm-6 kc_column kc_col-sm-6\">\n<div class=\"kc-col-container\">\n<div class=\"kc-elm kc-css-2020689 kc_text_block\">\n<h3 style=\"text-align: center;\">Sign up for newsletter<\/h3>\n<p style=\"text-align: center;\">Subscribe to our newsletter to receive the latest news and exclusive discounts<br \/><span style=\"font-style: inherit;\">(1 mail per month)<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/firstelementsstore.us5.list-manage.com\/subscribe?u=23da4f5a9af6f62b216182d13&amp;id=c0a26dba94\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9780 size-medium\" src=\"https:\/\/www.firstelementsstore.com\/wp-content\/uploads\/2023\/01\/FEbutton-newsletter-1-300x63.jpg\" alt=\"\" width=\"300\" height=\"63\" srcset=\"https:\/\/www.firstelementsstore.com\/wp-content\/uploads\/2023\/01\/FEbutton-newsletter-1-300x63.jpg 300w, https:\/\/www.firstelementsstore.com\/wp-content\/uploads\/2023\/01\/FEbutton-newsletter-1.jpg 526w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<h6 style=\"text-align: center;\"><a href=\"https:\/\/www.firstelementsstore.com\/privacybeleid\/\">We gaan <strong>vertrouwelijk<\/strong> om met je gegevens.<\/a><\/h6>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11169","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.firstelementsstore.com\/en\/wp-json\/wp\/v2\/pages\/11169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.firstelementsstore.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.firstelementsstore.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.firstelementsstore.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.firstelementsstore.com\/en\/wp-json\/wp\/v2\/comments?post=11169"}],"version-history":[{"count":7,"href":"https:\/\/www.firstelementsstore.com\/en\/wp-json\/wp\/v2\/pages\/11169\/revisions"}],"predecessor-version":[{"id":11176,"href":"https:\/\/www.firstelementsstore.com\/en\/wp-json\/wp\/v2\/pages\/11169\/revisions\/11176"}],"wp:attachment":[{"href":"https:\/\/www.firstelementsstore.com\/en\/wp-json\/wp\/v2\/media?parent=11169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}