Delivery is made via the postman or parcel delivery service of PostNL, DHL or UPS. In general, your order will be delivered within 3 days between 9:00 and 18:00. Unfortunately we cannot determine the time of delivery in advance, this is determined when the order is offered to the carriers.

You can read the delivery terms at the Delivery terms page

It is always possible that something does not go quite as planned. We advise you to report any complaints to us by sending an e-mail to support@firstelementsstore.com. If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

As of 15 February 2016, it is also possible for consumers in the EU to report complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere then you are free to file your complaint via the platform of the European Union."

The delivery terms can be found on the Delivery terms Delivery times & shipping costs page.

Delivery takes place within 3 working days after the order has been placed. The order must be placed on a working day before 15.00 hours.

You place the order via the order section of the website with or without an account. You can also create this account later. Payment takes place via Credit Card or iDEAL for the Netherlands. For Germany it is possible to pay via Giropay.

You can ask your questions via our contact form

You do not need an account to place your order. You can do this with or without an account

The orders can all be followed via the track and trace system of the carrier that delivers the order.